Domestic Return

According to Taiwan’s “Consumer Protection Law,” online shoppers have the right to a hesitation period of seven days from the date of delivery. During this period, you do not need to bear any freight and handling fees for applying for a return.

The hesitation period is different from the trial period, so please keep the returned goods in a brand new condition and complete packaging (including the product body, accessories, gifts, guarantee, original packaging, and the integrity of all accompanying documents or information). 9house Design will take the initiative to confirm the pick-up method with you, and 9house Design will be responsible for the return shipping costs. If there are any missing items, you will need to send them to the designated address of 9house Design at your own expense.

Please assist in the return of the product’s outer packaging intact. The original box and packaging are part of the product. Loss or damage may affect your right to return the product. Depending on the damage and lack of the goods, we will charge the cost of restoring it to the original state.

Each order can only apply for one return and exchange. Please enter the following link to notify 9house Design about return and exchange information within 7 days (including holidays) after receiving the goods.

If the coupon is used at checkout, the coupon will be invalid and cannot be reissued after the return.

When you submit a return application, you agree to 9house Desing’s return principle and accept that 9house Desing will handle the invoices and related follow-up processing. From the completion of the application to the completion of the return, it will take about 7 to 14 working days. .

Domestic Return step by step

1. Notify by online return form within 7 days after receiving your order that you want to return something.

2. We will feedback a return from ( will include the return address) after receive your return application. Please print out the form and send it along with the items you want to return.

3. Send your items and the original packaging back to us within 14 days from your notification 4. The return shipment cost must be paid by you, and is not covered by 9housepet.

4. The return shipment cost must be paid by 9house Design.

5. You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items

International Return

You may change your mind within 30 days of receiving your items. You can notify us before the end of 30 days after received if you want to return your order. Please contact us if you want to return a product. After you have received the items you ordered, you may carefully examine and try the items within the period of 30 days.

If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid. If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost.

The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However, the refund will not be paid before we have received the items at our warehouse. The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.

The items you want to return are your responsibility until they reach our warehouse. Damage done while returning/shipping the product to our warehouse is your responsibility. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

International return step by step

1. Notify by online return form within 30days after receiving your order that you want to return something.

2. We will feedback a return from ( will include the return address) after receive your return application. Please print out the form and send it along with the items you want to return.

3. Send your items and the original packaging back to us within 14 days from your notification 4. The return shipment cost must be paid by you, and is not covered by 9housepet.

4. The return shipment cost must be paid by you, and is not covered by 9housepet.

5. You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items

DAMAGED OR FAULTY ITEMS

We want all our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at following link:

If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.

You are entitled to give notice of defects for a period of 2 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.

You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case.

If your claim is valid we will cover your shipping expenses for returning the item to us. Please provide us with the documentation for your expenses.

The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as proof of sending the items back.

Refund processing

Under normal circumstances, your refund will be returned to the original credit card (or the source of the payment method you selected) within 21 days. The 14-day date starts when the returned goods arrive at our warehouse.